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Squarespace 5 Help

For questions about the legacy Squarespace 5 platform, please visit its Help Center:

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Regain access to your account or site

If you've tried to recover your Squarespace business relationship and still can't access it, nosotros're here to help. Delight enter equally much information as you can, simply if you're non sure virtually specific details, provide your best guess.

Before you begin:

• Did you already try to recover your account through the login page? We'll ask you to try that kickoff if you haven't notwithstanding.

• For your security, we'll only provide account details to the account holder.

• For help recovering a Google Workspace business relationship, contact united states here.

Email address where we tin contact you.

What situation led to the trouble accessing your account?

URLs of whatsoever websites connected to the business relationship. Enter as many domains as possible.

Please attach both of the following documents:

• A government-issued ID. For instance, a driver's license, passport or permanent resident card.

• A depository financial institution statement that shows the bank header, banking company accountholder name, and the well-nigh recent Squarespace accuse. Y'all are free to obscure other personal information in the document. (Non required for two-factor authentication issues.)

Note:

• If you entered multiple websites to a higher place, attach statements showing the nigh recent charge associated with every site.

• Ensure your files are .jpg or .png so nosotros can view them.

Request Account Access

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If you have a tax exemption document, attach information technology here. .pdf, .png, .jpeg file formats are accepted.

Employ this class to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If yous're non based in a country or state where we collect taxes, and you believe we shouldn't collect taxes from you, please explain.

If you have feedback about how nosotros collect sales tax, submit it here. Your feedback helps make Squarespace better, and we review every asking we receive. Delight note that we can't respond individually, but we'll contact you lot if nosotros need more details.

General sales taxation feedback

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Assistance and support during the
Coronavirus Pandemic

Nosotros understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Back up, nosotros're doing everything we can to respond your questions and provide aid to our customs.

If you demand back up during these uncertain times, submit the following form and nosotros'll expect into options for you. Please provide specific details regarding your outcome or asking, such equally:

• Interruption or cancel my subscription

• Discuss options for financial relief from subscription costs

• Help me suit my site to the current situation

• Suggest me on how to best set up my new site

• Enable a specific feature on my site

A member of our squad volition respond as quickly as possible.

Upload a screenshot of the effect you lot're having, or the site content you'd like to modify, so we can help you lot more rapidly. Learn how to take a screenshot hither: http://sqsp.link/w5Jigj

Squarespace Scheduling and Acuity Scheduling accept merged Assistance Centers. If y'all're coming from the Acuity Help Center, you'll observe the assistance you lot demand hither. All guides about Squarespace Scheduling besides apply to Vigil; the handful of features that are different are clearly marked.

Please use this class to submit a request regarding a deceased Squarespace customer's site. Our deepest condolences get out to you and your family during this time, and we appreciate your patience every bit we work through your request.

Due to privacy concerns and restrictions, we unfortunately can't provide you with authoritative control of the site. Nevertheless, if an immediate family unit member or legal representative completes the class beneath, nosotros may be able to grant Billing permissions then the site tin remain active or cancel any active subscriptions.

Annotation that Billing permissions don't include the ability to edit the site'south content. You can read more about this here.

A note regarding Squarespace v sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. All the same, we can cancel or remove the site.

Submit a request about a deceased client's website

URL of the site continued to the deceased user's account

Any comments, requests, or concerns we should know?

Please attach the post-obit documents:
• An image of your government-issued ID, such as a driver's license, passport, armed services ID, or permanent resident carte. This is for proof of your relationship to the deceased.
• An image of the deceased person's obituary, death certificate, and/or other documents.
• Whatsoever additional documents, such as Legal Representation documentation.

Delete My Account

Before you lot request to delete your Squarespace business relationship, please review this guide to:

• Understand what happens when nosotros delete your account.

• Brand sure information technology's what y'all really desire to do.

• Accept a few steps to prepare. For example, y'all'll need to cancel all subscriptions beginning.

Once you submit your asking, you'll receive an electronic mail from our team to verify your account access and ostend that this request wasn't made in error.

Delete My Account Request Verification Form

Before y'all provide your authorities issued ID below, did you know that you can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace business relationship.

Please upload a copy of some form of government issued ID (i.east. driver's license or passport). You lot may blur out any sensitive data before you upload.

Email address for advice regarding your request

Upload ID

Questions about Squarespace Select

To acquire more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.

If you still have questions about the Select plan, complete the fields beneath to send us a bulletin.

{ "pinnacle::memberareas:billingsignup":"New Release Team (Chat)", "summit::memberareas:creatingmemberareas":"New Release Team (Conversation)", "top::memberareas:managingmemberareas":"New Release Squad (Chat)", "peak::media:video-storage":"New Release Team (Chat)" }

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Websites

Adding content with blocks

Formatting your images for display

Changing colors

SEO checklist

Domains

Connecting a domain

Moving a domain to another site

Renewals and expiration

Transferring a domain

Commerce

Adding products to your store

Connecting a payment processor

Creating discounts

Setting up taxes

Electronic mail Campaigns

Edifice mailing lists

Creating sender profiles

E-mail entrada best practices

Getting started with Squarespace Email Campaigns

Google Workspace

Using Google Workspace with Squarespace

Adding more Google Workspace users

Signing upwards for Google Workspace

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Scheduling

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Getting started with Squarespace Scheduling

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Squarespace Scheduling FAQ

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Getting started

Everything y'all demand to outset and launch your site on Squarespace

Business relationship

Analytics

Get help with your account settings, password, and site contributors

Billing

View reports to proceeds insight into visitor engagement and sales

Get help with your plans, payments, and subscriptions

Commerce

Learn how to set up, manage, and abound your online store

Domains

Get step-by-stride assistance with registering, transferring, and connecting domains

Google Workspace and custom e-mail

Images and videos

Gear up upwards a custom email accost with your domain

Make your site stand up out with images, videos, and banners

Integrations and extensions

Add third-party integrations to help you manage, optimize, and aggrandize your site

Marketing

Spread the word about your business with Squarespace'due south all-in-one marketing tools

Pages and content

Privacy and security

Learn how to build and edit your site with pages, sections, and blocks

SEO

Get information about security, SSL, data privacy, and policies nigh Squarespace

Learn how to optimize your site for search engines with the best keywords and content

Squarespace on mobile

Explore how your site works on mobile and manage your site with our mobile apps

Squarespace Scheduling

Book and manage appointments with integrated online booking

Technical bug and contact united states

Troubleshoot technical and speed problems with your site

Templates and design

Acquire how to customize fonts, colors, and other design features

Tips and advice

Read our best practices, tips, and tricks for getting the most out of Squarespace

Video Studio

Create videos to market place your business on social

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All About Images

seven videos

Introducing Commerce

4 videos

Build your start Squarespace site

1 video

Your Pages & Navigation

seven videos

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Join our active community of Squarespace users and professionals for advice, inspiration, and best practices.

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Notation: While our most pop guides take been translated into Spanish, some guides are but available in English.

What's my site's version and template?

To see your site's version, log into your site and click Help in the left panel. If you're on version 7.0, you'll also see your site's template.

Watch a video

About families and versions

When reading our guides, information technology's helpful to know your site's version, and then yous tin discover the right information for your site.

If y'all're in version 7.0, it'southward also helpful to know the name of your template's family. All templates in a family share the aforementioned features and style options. For example, if your template is in the Brine family, any information nigh the Brine template applies to your site.

All templates on version vii.ane are part of the aforementioned template family.
Squarespace version 7.0 has many different template families.
To learn more nigh both versions, visit Squarespace version 7.1 vs. version 7.0.
To learn more about templates, visit Understanding Squarespace templates.
Our template comparing charts give an overview of template features.

Version 7.one templates

All templates in 7.1 are part of the same template family and have the same features and style options. In the 7.one template store, you can choose from dissimilar templates (listed below) to provide a starting point for your site's layout and inspiration for your design.

After y'all've chosen a template and started a trial, you won't meet your template's proper name in the Assistance panel, but y'all volition see a Version 7.1 label.

It's not possible to switch templates on version 7.1, but yous tin customize it to fit your exact needs. If you started a trial on seven.1, but prefer to use one of our quondam designs, visit the version vii.0 template shop and start a new trial.

Version 7.1 templates

Alameda, Align and Flow, Almar, Alta Colina, AltaLoma, Amal, Anise, Arcade, Archer, Atlantic, Auburn, Bailard, Balboa, Barbosa, Beaumont, Belisa, Bergen, Bleecker, Bogart, Brower, Cailles, Camdez, Cami, Carmine, Carroll, Chotto, Clarkson, Clove, Clune, Cole, Colima, Comet, Corrigan, Crosby, Cruz, Dario, Degraw, Devoe, Eldridge, Elliott, Emmeline, Essex, Euclid, Falodu, Fayette, Fillmore, Florence, Gates, Grant, Grove, Abound Well, Hales, Harbor, Harman, Hart, Hawley, Hemlock, Hester, Hidano, Hill, Hoyd, Idrah, Iduma, Intralight, Irving, Jason Wild, Juniper, Kearny, Kester, Kitui, Klipsan, Lakshi, Lenoix, Loam, Lusaka, Maca, Malcolm, Malone, Manor Studios, Manual, Maqueda, Mariana, Maru, Mason, Matsuya, Mérida, Minetta, Morena, Muuska, Myhra, Nevins, Nolan, Noll, Novo, Ocotillo, Otroquest, Otto, Palmer, Palmera, Palermo, Paloma, Passero, Patil, Pazari, Pino, Pulaski, Quincy, Randi, Rey, Rivoli, Roseti, Sackett, Saltless, Seen, Sellwood, Soony, Soria, Souto, Spotted, Stanton, Suffolk, Suhama, Sundew, Talva, Tantillo, Tepito, Toledo, Tresoire, Troutman, Utica, Vance, Vandam, Ventura, Waverly, Wycoff, Zaatar, Zion, Zorayda

Template families in version 7.0

A "family" is a group of templates that all accept the same underlying structure, style options, and special features. In version 7.0, at that place are x families with multiple templates. For example, the Bedford family unit has iv templates: Anya, Bryant, Bedford, and Hayden.

This list shows all 7.0 templates in these families. Some templates are discontinued. To learn more than about a template family unit, visit our in-depth template guides. To larn more than well-nigh how 7.1 treats templates, see the department above.

Family	Templates in that family
Adirondack	Adirondack
Avenue	Avenue
Aviator	Aubrey, Aviator, Encore
Bedford	Anya, Bedford, Bryant, Hayden
Brine	Aria, Basil, Blend, Alkali, Shush, Cacao, Clay, Custom Template, Ethan, Fairfield, Feed, Foster, Greenwich, Hatch, Heights, Hunter, Hyde, Touch, Jaunt, Juke, Keene, Kin, Lincoln, Maple, Margot, Marta, Mentor, Mercer, Miller, Mojave, Moksha, Motto, Nueva, Pedro, Polaris, Pursuit, Rally, Rover, Royce, Sofia, Sonny, Sonora, Stella, Thorne, Vow, Wav, Due west
Farro	Farro, Haute
V	Five
Flatiron	Flatiron
Forte	Forte
Galapagos	Galapagos
Ishimoto	Ishimoto
Marquee (discontinued)	Adversary, Alex, Eamon, Ginger, Marquee, Mint, Shift
Momentum	Momentum
Montauk	Julia, Kent, Montauk, Om
Native	Native
Pacific	Bryler, Charlotte, Horizon, Naomi, Pacific
Skye	Foundry, Indigo, Set, Skye, Tudor
Supply	Supply
Tremont	Camino, Carson, Henson, Tremont
Wells	Wells
Wexley	Wexley
York	Artesia, Flores, Harris, Jasper, Jones, Lange, Shibori, Taylor, York

Squarespace 5 looks unlike

If you don't come across a left panel when you log into your site, you may be using our legacy platform, Squarespace v. For more aid, visit Squarespace 5 vs newer versions.